Returns, Refunds & Warranty Policy
At Arius, we want you to feel confident in your purchase. Every Arius system is backed by our 60-Day Return Policy and 1-Year Limited Warranty.
60-Day Return Policy
If you're not satisfied with your Arius purchase, you may request a return within 60 days of the original purchase date.
To qualify for a return:
- The return must be requested within 60 days of the purchase date.
- All products, components, accessories, and other items originally included with your order must be returned.
- Items must be returned in their original packaging.
- The customer is responsible for the cost of the return shipping label.
Once your return is received and inspected to confirm that it meets the requirements above, your refund will be issued to your original payment method.
Original shipping charges, if any, are non-refundable.
How to Start a Return
To request a return, contact our customer support team at general@ariuswater.com with your order number.
If your return is eligible, our team will provide you with return instructions and a return shipping label. The cost of the return label will be deducted from your refund.
Please do not send a product back without first contacting Arius for return authorization.
Refunds
Once your return has been received and inspected, we will notify you of the status of your refund.
Approved refunds will be issued to the original payment method. Please allow additional processing time for your bank or credit card provider to post the refund to your account.
Arius reserves the right to deny a refund if the return does not meet the requirements of this policy, including if components are missing or the product is not returned in its original packaging.
1-Year Limited Warranty
Arius products are covered by a 1-year limited warranty against defects in materials and workmanship, beginning on the original purchase date.
If your Arius product experiences a covered defect during the warranty period, Arius will replace the defective product at no cost to you.
The customer is responsible only for the cost of the return shipping label for the defective product. Arius will cover the cost of shipping the replacement product to the customer.
What the Warranty Covers
The warranty covers defects in materials or workmanship that occur during normal and intended use of the product.
What the Warranty Does Not Cover
The warranty does not cover:
- Damage caused by improper installation, misuse, abuse, neglect, or accidents.
- Damage caused by modifications or repairs not authorized by Arius.
- Damage caused by freezing, excessive heat, outdoor exposure, or use outside the product's specified operating conditions.
- Damage resulting from improper plumbing connections or installation on unsupported or unsuitable plumbing.
- Normal wear and tear.
- Cosmetic damage that does not affect product functionality.
- Replaceable or consumable components that require routine replacement or maintenance, including filters and salt.
- Damage caused by failure to perform required maintenance or follow Arius operating and maintenance instructions.
Warranty Claims
To submit a warranty claim, contact general@ariuswater.com with:
- Your order number or other proof of purchase.
- A description of the issue.
- Photos or videos showing the problem, when applicable.
Our support team may request additional information or troubleshooting before approving a replacement.
If the claim is approved, Arius will provide return instructions and a return shipping label. The customer is responsible for the cost of the return label. Arius will then provide the covered replacement at no additional product cost and cover shipment of the replacement to the customer.
Replacement Products
A replacement provided under warranty does not restart the original warranty period. The replacement will remain covered for the remainder of the original 1-year warranty period.
Purchases From Other Retailers
If your Arius product was purchased through an authorized third-party retailer or marketplace, returns and refunds may be subject to that retailer's return policy.
Eligible warranty claims for genuine Arius products remain subject to the terms of this 1-Year Limited Warranty. Proof of purchase may be required.
Questions?
If you have questions about a return, refund, or warranty claim, contact our U.S.-based support team:
We're here to help.
